General knowledge
7 QUESTIONS
Q1. How can you assist the client in reversing the opt out process?
A) Change within client profile
B) Transfer to affilate phone line
C) Client can call the automated service to reverse
D) Submit a Complex Client Service
Q2. Warm card status should be selected if :
A) The card was misplaced and client is requesting time to locate the card
B) A joint account holder calls in to indicate the client has lost heir card
C) All
D) None
Q3. If the card is reported Stolen and the client can be fully authenticated
A) Advise the client that one replacement card will be provided at no cost during each three year cycle
B) Each additional replacement card requested will be subject to the $5 Debit Card replacement fee
C) A new card with a different (16) digit Debit Card number and expiration date will be automatically ordered…
D) All of the the above
