FAL Advanced Quiz

Question 1 / 10

Patron does not have a student ID but want to check-out a course reserve.

Ask patron for other form of ID and check-out the item to them

Let the patron use the item w/o checking it out

Tell patron items cannot be check-out w/o student ID

Ask a supervisor

Question 2 / 10

Your supervisor gives you a "Book Search" form to find a missing book. Which answer is incorrect?

Initial and date the 'Days' you start a search

Initial orage highlighted boxes when needed

Put the form back into the search folder when search is completed

Search Mullins Library floors 1, 3 and 4

Question 3 / 10

Your shift ends in 15 minutes and you haven't done your daily shelf reading. Which is the best solution?

Hurry and read your 2 column minimum before your shift ends

Don't do your shelf reading for the day

Only do what you can in the given time.

Explain to your supervisor you will read 4 columns your next shift

Question 4 / 10

What are you required to do every hour on the half-hour of every day during your shift?

Check the circulation desk for books needing to be checked-in

DeskTracker activity count

DeskTracker patron count

Check Blackboard for important messages

Question 5 / 10

Patron needs an article on an architect, but does not know the name of the architect, only the name of the building he/she designed. Where would you begin this search?

Lexis Nexus Academic

JSTOR

UofA Library Catalog

Avery Index

Question 6 / 10

Sierra will ask for authorization when checking-in billed items on a patron's account. What should you do in this situation?

Cancel the authorization request by Sierra and put books on cart to be shelved.

Tell patron the books are billed and they need to pay fees at Treasurer's office.

Do not check-in books and give the billed items to a supervisor.

Do not check-in books, write a note (with your name and date) stating they are billed items and put on supervisors' desk, if one is not available.

Question 7 / 10

How much are you required to shelf read during your shift?

At least 2 columns

No more than 4 rows

At least 12 rows

At least 1 column

Question 8 / 10

Make sure the new periodicals area is organized every day is part of your daily duties.

True

False

Question 9 / 10

A patron has periodicals that are due today. She wants to renew these items and check-out 3 unbound periodicals. How do you respond to this request?

Gladly accept her request for renewals and check-out the unbound periodcals.

Apologize to patron and explain that periodicals cannot be renewed and unbound periodicals are non-circulating.

Question 10 / 10

A patron has 3 books she wants the library to hold these items for a period of 3 days. How should you respond?

Apologize to patron and explain that the library ONLY holds books if requested through the library catalog. You would then proceed to show her how the process works by requesting the books he is asking for.

Apologize to patron and explain that the library does NOT offer this service.

Gladly grant her request and hold the books for her for a period of 3 days.

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