T2 Interview Quiz

hard

Question 1 / 15

How do you resolve this error in Windows : "Cannot delete iPodService.exe : It is being used by another person or program"?

Stop iPodService.exe in Task Manager.

Set up service for the customer's iPod touch

Disconnect the iOS device from the computer.

expert

Question 2 / 15

Which of the following errors indicates an issue caused by third-party security software?

Error 3

Error 13

Error 1000

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Question 3 / 15

Which of the following errors indicates an issue caused by an unusable .ipsw file?

Error 4

Error 48

Error 84

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Question 4 / 15

If a customer calls in, having issues sending and receiving email, what troubleshooting step should you try first according to KBase?

To make sure that you're connected to the Internet, open Safari and go to www.apple.com

Delete the account and re-add it

Restart the device.

expert

Question 5 / 15

What Apple ID information can the customer change from the My Apple ID website?

Payment information, security questions, and addresses

Can delete purchases, reset passwords, and log out of all devices

Most Apple ID information, including email addresses, customer personal information, security questions, and addresses.

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Question 6 / 15

How can customers use the My Apple ID website to find forgotten Apple ID names?

They can have a friend call AppleCare to find out for them.

Customers can enter email addresses on the 'Find your Apple ID' page

You can tell them after you search their name in the iCloud support app

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Question 7 / 15

Customers can sometimes forget the answers to security questions. When customers make too many incorrect attempts to answer the security questions, Apple locks the questions for how many hours?

hard

Question 8 / 15

What is the Knowledge Base article that tells us the Scope of Support for verifying the account holders identity?

CP1322

HT5570

HT1808

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Question 9 / 15

Which of the following IP address indicate either a hardware issue or driver issue on a customers windows computer?

0.0.0.0

1.1.1.1

169.254.X.X

expert

Question 10 / 15

Which Apple product uses TCP port 25?

Mail (for sending email) : iCloud Mail (Sending)

ICloud Mail

Secure Sockets Layer

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Question 11 / 15

When would you use the command "iPconfig"?

To make changes to network settings on a windows computer

To quickly determine the IP address of a windows computer

To view the network status of a Mac computer or a windows

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Question 12 / 15

How do you classify issues about the Messages app, iMessages, SMS, or MMS?

Component - Apps, Issue- Messages

Component - Apps, Issue - Texting

Component - Apps, Issue - Apple ID

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Question 13 / 15

Your customer says his iPad doesn't charge when he plugs it into his car stereo's Lightning connector using an Apple Lightning cable. Which of the following is NOT an effective troubleshooting step?

Try switching to the iPod Out vehicle integration feature, if the car supports it.

Try connecting a different device, or using a second known-good lightning cable.

Try using the USB port on the stereo (If it has one) instead of the Lightning connector

expert

Question 14 / 15

With Family Sharing, how many family members can a family group have?

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Question 15 / 15

If you get an error when trying to activate iMessage or FaceTime, a valid troubleshooting step would be?

Transfer to Tier 2 immediately

Go to Settings > General > Date & Time and make sure that your time zone is set up correctly.

Transfer to carrier without doing troubleshooting since this is a carrier issue.

A mistake in this Quiz ? Contact the author

How do you resolve this error in Windows : "Cannot delete iPodService.exe : It is being used by another person or program"?

Which of the following errors indicates an issue caused by third-party security software?

Which of the following errors indicates an issue caused by an unusable .ipsw file?

If a customer calls in, having issues sending and receiving email, what troubleshooting step should you try first according to KBase?

What Apple ID information can the customer change from the My Apple ID website?

How can customers use the My Apple ID website to find forgotten Apple ID names?

Customers can sometimes forget the answers to security questions. When customers make too many incorrect attempts to answer the security questions, Apple locks the questions for how many hours?

What is the Knowledge Base article that tells us the Scope of Support for verifying the account holders identity?

Which of the following IP address indicate either a hardware issue or driver issue on a customers windows computer?

Which Apple product uses TCP port 25?

When would you use the command "iPconfig"?

How do you classify issues about the Messages app, iMessages, SMS, or MMS?

Your customer says his iPad doesn't charge when he plugs it into his car stereo's Lightning connector using an Apple Lightning cable. Which of the following is NOT an effective troubleshooting step?

With Family Sharing, how many family members can a family group have?

If you get an error when trying to activate iMessage or FaceTime, a valid troubleshooting step would be?

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